Refund policy

At SLYVOK, customer satisfaction is important to us.

Return Eligibility:

Products may be eligible for return if:

- The item is damaged upon arrival

- The wrong item was received

- The item contains a manufacturing defect

Returned products must be:

- Unused

- Unwashed

- In original packaging

- With all tags attached

Return Timeframe:

Return requests must be submitted within 7 days of receiving the order.

Requests received after this period may not be accepted.

Non-Returnable Items:

The following items are not eligible for return:

- Customized products

- Personalized products

- Gift cards

- Products showing signs of use

Return Process:

To request a return:

1. Contact us at supportslyvok@gmail.com

2. Provide your order number

3. Include photographs of the product if damaged or defective

4. Wait for return authorization instructions

Refund Process:

Once the returned product is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed within 5-7 working days.

Refunds will be issued to the original payment method whenever possible.

Exchange Policy:

If you receive a damaged, defective, or incorrect item, we may offer an exchange subject to stock availability.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us immediately with clear photographs of the issue.

We will review the claim and provide an appropriate resolution.

Return Shipping Costs:

If the return is due to our error, we will cover return shipping costs.

For other approved returns, return shipping charges may be the responsibility of the customer.

Email: supportslyvok@gmail.com

Website: [https://www.slyvok.in]